|
Unacceptable or Bad Print Quality?
 |
Dirty Print head: Clean the print head.
|
|
The temperature setting may be incorrect for the media being
used: Use the software program or DPL commands adjust the Heat Setting and
Print Speed.
|
|
A mismatched incorrect label & ribbon media combination is
being used: Check the types being used.
|
|
The printer head mechanism latch not properly closed.
|
|
Verify that the Media Type Switch is in the correct position
for the printing method being used.
|
|
Faulty print head: Replace it or call for service.
|
The printer does not print or prints several labels at once?
|
The labels are incorrectly loaded: See the loading
Instructions on the inside cover of the printer.
|
|
The media is not calibrated: Calibrate it.
|
|
If equipped, the Adjustable Media Sensor may need to be
repositioned.
|
|
The media sensor or sensor circuitry may be defective: Call
for service.
|
The ribbon does not advance or moves or rotates?
|
The ribbon may be installed incorrectly: Ensure that the
ribbon's inked side faces the paper. With most ribbons this can be verified by
rubbing paper against the ribbon; the ink should smudge the paper. Or, if using
label stock, the sticky side of a label will pull off the ink.
|
|
A mismatched ribbon/paper combination is resulting in an
Insufficient amount of friction between paper and ribbon: Ensure that the
correct type of ribbon is being used with the Media.
|
Skips every other label?
(Print quality is good, but every other label is skipped)
|
The label is formatted too close to the top edge of the label:
Leave white space equal to 8-dot rows (about .02 inch [.5mm]) at the top of the
label.
|
|
The media is not calibrated: Calibrate it.
|
|
If equipped, the Adjustable Media Sensor may need to be
repositioned.
|
|
The media sensor or media sensor circuitry may be defective:
Call for service.
|
Unable to print in rotation 4?
|
The characters are formatted outside the dimensions of the
label: Check that the row/column values provide enough room for the height of
the image being printed.
|
Prints light on the right or Left side of the label?
|
The media width adjustment is set for a narrower media width
than is actually being used: Adjust for the media width.
|
|
The print head is not properly aligned: Call for service.
|
|
The print head carrier assembly is not latched down: Latch it.
|
|
The print head may be damaged from the either ends.
|
Printer fails to power ON?
|
The AC wall outlet may be faulty: Try another outlet.
|
|
A fuse may be blown: Call for service.
|
|
The power supply may be faulty: Replace it.
|
|
A defective power switch may exist on the printer: Call for
service.
|
Label advances 1-2 inches before a fault indication?
|
The ribbon may be incorrectly installed. Ensure that the
ribbon-inked side faces the paper. With most ribbons this can be verified by
rubbing paper against the ribbon; the ink should smudge the paper. Or, if using
label stock, the sticky side of a label will pull off the ink.
|
|
A mismatched ribbon/paper combination is resulting in an
insufficient amount of friction between paper and ribbon: Ensure that the
correct type of ribbon is being used with the media.
|
Label advances 16 inches before a fault indication?
|
The media may not be properly loaded: Reload it. When loading
media ensure that the media hub and media guide are against the media and that
gaps or marks in the labels are in line with the media sensor.
|
|
If equipped, the Adjustable Media Sensor may need to be
repositioned.
|
|
The media sensor or media sensor circuitry may be defective:
Call for service.
|
Tracking Problems?
|
The media may not be properly loaded: Reload it . When loading
media ensure that the media hub and media guide are against the media and that
gaps or marks in the labels are in line with the media sensor.
|
|
The media width adjustment may not be properly set: Readjust
for the label width.
|
Missing information in the printed label?
|
Check the label format for character placement outside the
dimensions of the label; all row/column values must allow enough space for the
height/length of the characters and bar codes to be printed within the format
size.
|
|
The available memory may have been exceeded by the memory
requirement of the label format. Try reducing the memory allocated to either
the internal module or scaleable font caches; non-display printers.
|
|
If using serial communications, ensure that the interface
cable meets the requirements.
|
Nothing happens when trying to print using a software program?
|
Ensure that the printer is at READY.
|
|
Observe the Front Panel, if the READY light does not flash as
you send the format check the protocol and port settings between the printer
and host.
|
|
Ensure the interface cable meets the requirements.
|
|